Return & Refund Policy
we want you to love your purchase. If you are not completely satisfied with your bag, we are here to help.
Please review our return and refund policy below before making a return.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must meet the following conditions:
The bag must be unused and in its original condition.
All original tags, accessories, dust bags, and packaging must be included, if provided.
The item must not show signs of wear, damage, stains, odors, or alterations.
Proof of purchase or an order confirmation must be provided.
Items that do not meet these requirements may not be eligible for a refund.
2. Items That Cannot Be Returned
The following items are generally not eligible for return:
Personalized or custom-made bags.
Items clearly marked as final sale.
Gift cards.
Items damaged due to misuse, improper care, or normal wear and tear.
If an item arrives defective, damaged, or incorrect, please contact us. These cases will be reviewed separately.
3. How to Request a Return
Please include:
Your order number.
The name of the item you wish to return.
The reason for the return.
Photos of the item, if it is damaged, defective, or incorrect.
Our customer service team will review your request and provide return instructions if it is approved.
Please do not send items back without receiving return instructions.
4. Return Shipping Costs
For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs.
If the item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution, which may include a prepaid return label where applicable.
Original shipping fees, if any, are generally non-refundable for voluntary returns, except where required by applicable law or otherwise stated by us.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after refund approval for the refund to be processed by your payment provider. The time it takes for the funds to appear in your account may vary depending on your bank or card issuer.
Original shipping charges are not refundable for voluntary returns unless required by law.
6. Exchanges
If you would like a different color or style, please contact us at [Your Customer Service Email].
Exchanges are subject to product availability. If an exchange is unavailable, you may request a return in accordance with this policy.
7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include your order number and clear photos of the issue.
We will review your request and work with you to arrange an appropriate solution, such as a replacement, exchange, or refund, as applicable.
This reporting period does not limit any rights you may have under applicable law.
8. Lost or Missing Packages
If your package has not arrived within the estimated delivery window, please contact us with your order number.
We will review the tracking information and coordinate with the shipping carrier where appropriate.
If a package is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law and our shipping policy.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not entered processing or shipment may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.
Custom or made-to-order items may have different cancellation terms, which will be disclosed before purchase.
