Customer Care
Customer Service & After-Sales Policy
Comprehensive return and refund guidelines. SEAMCRAFT SOUTINONS LLC is committed to an exceptional shopping experience, with complete after-sales coverage for fashion accessories, home goods, electronics, and everyday essentials.
AFTER-SALES · POLICY
Universal Return Policy
SEAMCRAFT SOUTINONS LLC offers fashion accessories, home and living, electronics, beauty and personal care, office supplies, and everyday essentials. We provide clear, traceable return and refund protections for every order across all categories.
RETURNS & REFUNDS
01 Return Eligibility
Items may be returned within 30 days of delivery. Electronics must have intact seals with all accessories and manuals included; fashion accessories must have all tags attached and show no signs of wear; home and everyday goods must be unused and in their original packaging; beauty and personal care products must be unopened. Custom items, clearance items, and gift cards are not eligible for no-reason returns.
02 Return Process
Log in to your account to submit a return request → Package and ship the items following our instructions → Our warehouse inspects the items upon arrival. Please keep your tracking number so we can follow your return in real time.
03 Refund Policy
Once inspection is complete, refunds are issued to your original payment method within 5–10 business days. If a return is due to a quality issue, we cover shipping both ways.
Exchange Policy
Clothing, footwear and fashion accessories can be exchanged for a different size or color. Please submit your exchange request within 7 days of delivery. Items must be unworn and unwashed, with all tags attached, and returned in their original packaging with any free gifts included. The same rules apply to home, lifestyle and office products that need a different specification. Exchanges depend on stock availability; if the item is out of stock, you may choose a return and refund instead.
Damaged Items Handling
Please check the outer packaging when your order is delivered. If fragile items such as electronics, glassware, ceramic homeware or beauty and personal care products arrive broken, leaking or will not power on, report it within 48 hours of delivery with photos of the shipping box, the item and the shipping label. For fresh or perishable goods, please contact us on the day of delivery. Once we have verified the issue, we will send a replacement or issue a refund.
Incorrect / Missing Items
If the style, color or model you received does not match your order, or if accessories, manuals or free gifts are missing, please contact our online customer service within 48 hours of delivery. Include your order number and photos taken when you opened the package. If we confirm the error is ours, we will send the missing parts or reship your order free of charge, and SEAMCRAFT SOUTINONS LLC will cover the return shipping.
Quality Issues
If an item has a performance fault or quality defect that was not caused by misuse, it is covered by applicable consumer protection regulations and the brand's warranty terms. Electronics can be returned within 7 days or exchanged within 15 days and are covered by the brand warranty. For other categories, once a quality issue is confirmed by inspection, you may choose a repair, exchange or refund, and we will cover the related shipping costs.
Order Cancellations & Modifications
You can cancel an order by contacting Customer Service before it enters warehouse processing. A full refund will be issued to your original payment method.
If you need to change your shipping address, product options (such as color, size, or model), or quantity before shipment, please contact us as soon as possible. We will be happy to update your order before it is processed.
Once an order has been processed or shipped, it can no longer be cancelled. Please follow our Return Policy after you receive it. Custom items and special promotional items cannot be cancelled once the order has been placed.