Return & Refund Policy

we want you to love your purchase. If you are not completely satisfied with your bag, we are here to help.

Please review our return and refund policy below before making a return.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must meet the following conditions:

• The bag must be unused and in its original condition.

• All original tags, accessories, dust bags, and packaging must be included, if provided.

• The item must not show signs of wear, damage, stains, odors, or alterations.

• Proof of purchase or an order confirmation must be provided.

Items that do not meet these requirements may not be eligible for a refund.

2. Items That Cannot Be Returned

The following items are generally not eligible for return:

• Personalized or custom-made bags.

• Items clearly marked as final sale.

• Gift cards.

• Items damaged due to misuse, improper care, or normal wear and tear.

If an item arrives defective, damaged, or incorrect, please contact us. These cases will be reviewed separately.

3. How to Request a Return

Please include:

• Your order number.

• The name of the item you wish to return.

• The reason for the return.

• Photos of the item, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions if it is approved.

Please do not send items back without receiving return instructions.

4. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution, which may include a prepaid return label where applicable.

Original shipping fees, if any, are generally non-refundable for voluntary returns, except where required by applicable law or otherwise stated by us.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after refund approval for the refund to be processed by your payment provider. The time it takes for the funds to appear in your account may vary depending on your bank or card issuer.

Original shipping charges are not refundable for voluntary returns unless required by law.

6. Exchanges

If you would like a different color or style, please contact us at [Your Customer Service Email].

Exchanges are subject to product availability. If an exchange is unavailable, you may request a return in accordance with this policy.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include your order number and clear photos of the issue.

We will review your request and work with you to arrange an appropriate solution, such as a replacement, exchange, or refund, as applicable.

This reporting period does not limit any rights you may have under applicable law.

8. Lost or Missing Packages

If your package has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking information and coordinate with the shipping carrier where appropriate.

If a package is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law and our shipping policy.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not entered processing or shipment may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return policy may apply.

Custom or made-to-order items may have different cancellation terms, which will be disclosed before purchase.

Shipping Policy

we are committed to delivering your order safely and efficiently. Orders are shipped from our fulfillment location in the United States.

Please review our shipping policy below for information about order processing, delivery times, shipping fees, and tracking.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or U.S. public holidays.

During promotional periods, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Locations

We currently offer shipping within the United States, including eligible addresses in the contiguous United States, Alaska, and Hawaii.

Shipping availability for P.O. boxes, military addresses, U.S. territories, and other special destinations may vary depending on the carrier and service selected at checkout.

If we expand shipping to additional countries or regions, the available destinations and shipping options will be displayed at checkout.

3. Shipping Methods and Delivery Times

We offer standard shipping for eligible orders.

Estimated delivery times after shipment are as follows:

• Standard Shipping: 3–7 business days.

• Processing Time: 1–3 business days.

• Estimated Total Fulfillment Time: Approximately 4–10 business days.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before payment.

Any free shipping promotions, minimum purchase requirements, or shipping discounts will be clearly stated on our website or at checkout.

Customers are responsible for providing a complete and accurate shipping address.

5. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number, when available.

Please allow 24–48 hours for tracking information to update after the carrier receives your package.

You can use the tracking link in your shipping confirmation email to follow your shipment.

If your tracking information has not updated for several business days, please contact us for assistance.

6. Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible at.

We can only attempt to update the address before your order has been processed or shipped.

Once an order has been handed over to the carrier, we cannot guarantee that the shipping address can be changed.

Please carefully review your shipping information before completing your purchase.

7. Delayed or Missing Packages

Although we work to ensure timely delivery, delays may occur due to weather, carrier disruptions, peak shipping seasons, or other unexpected circumstances.

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking information.

We will review the shipment status and assist you in contacting the carrier when appropriate.

If a package is confirmed lost, we will work with you to determine an appropriate resolution in accordance with applicable law and our store policies.